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Books : Search In association with Amazon.com 1. List Price: $32.50 Amazon.com's Price: $21.45 You Save: $11.05 (34%) Prices subject to change. The Service Profit Chain by: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger April 10, 1997 2. List Price: $35.00 Amazon.com's Price: $23.10 You Save: $11.90 (34%) Prices subject to change. The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees by: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger December 31, 2002 3. Amazon.com's Price: $6.50 Prices subject to change. Choosing Strategies for Change (HBR Classic) by: John P. Kotter, Leonard A. Schlesinger October 25, 2008 4. Amazon.com's Price: $6.50 Prices subject to change. Putting the Service-Profit Chain to Work (HBR Classic) by: James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl, Jr. Sasser, Leonard A. Schlesinger October 25, 2008 5. Amazon.com's Price: $17.95 Prices subject to change. Serve Your Customers--Efficiently and Profitably (HBR Article Collection) by: Frances X. Frei, James L. Heskett, Thomas O. Jones, Leonard A. Schlesinger, James P. Womack, Daniel T. Jones, W. Earl, Jr. Sasser, Gary W. Loveman October 25, 2008 6. Amazon.com's Price: $6.50 Prices subject to change. The Case of the Complaining Customer (HBR Case Study and Commentary) by: Dan Finkelman, Tony Goland, Leonard A. Schlesinger, Dinah Nemeroff, Ron Zemke, Claus Moller October 25, 2008 7. Chronicles of Corporate Change: Management Lessons from At&t and Its Offspring by: Leonard A. Schlesinger, Davis Dyer, Thomas N. Clough, Diane Landau 1987-05 8. Amazon.com's Price: $5.95 Prices subject to change. Internal service quality, customer and job satisfaction: linkages and implications for management.: An article from: Human Resource Planning by: Roger Hallowell, Leonard A. Schlesinger, Jeffrey Zornitsky July 28, 2005 9. The Management Game by: Leonard A. Schlesinger, Ardis Burst September 06, 1988 10. Managing Behavior in Organizations: Text, Cases, Readings (Mcgraw Hill Series in Management) from: Mcgraw-Hill College 1983-02