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Books : The Service Profit Chain
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Books : Corporate Culture and Performance
 
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Books : Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
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Books : The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
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Books : Service Breakthroughs
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Books : The Profitable Art of Service Recovery
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Books : The Service-Driven Service Company
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Books : Putting the Service-Profit Chain to Work (HBR Classic)
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Books : Lessons in the Service Sector
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Books : Serve Your Customers--Efficiently and Profitably (HBR Article Collection)
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