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Books : Search In association with Amazon.com 1. List Price: $32.50 Amazon.com's Price: $21.45 You Save: $11.05 (34%) Prices subject to change. The Service Profit Chain by: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger April 10, 1997 2. Corporate Culture and Performance by: John P. Kotter, James L. Heskett 1992-04 3. List Price: $35.00 Amazon.com's Price: $23.10 You Save: $11.90 (34%) Prices subject to change. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by: James L. Heskett, W. Earl Sasser, Joe Wheeler December 08, 2008 4. List Price: $35.00 Amazon.com's Price: $27.96 You Save: $7.04 (20%) Prices subject to change. The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees by: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger December 31, 2002 5. Amazon.com's Price: $21.95 Prices subject to change. Service Breakthroughs by: James L. Heskett September 12, 2007 6. Amazon.com's Price: $6.50 Prices subject to change. The Profitable Art of Service Recovery by: Christopher W.L. Hart, James L. Heskett, W. Earl, Jr. Sasser October 25, 2008 7. Amazon.com's Price: $6.50 Prices subject to change. The Service-Driven Service Company by: Leonard A. Schlesinger, James L. Heskett October 25, 2008 8. Amazon.com's Price: $6.50 Prices subject to change. Putting the Service-Profit Chain to Work (HBR Classic) by: James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl, Jr. Sasser, Leonard A. Schlesinger October 25, 2008 9. Amazon.com's Price: $6.50 Prices subject to change. Lessons in the Service Sector by: James L. Heskett October 25, 2008 10. Amazon.com's Price: $17.95 Prices subject to change. Serve Your Customers--Efficiently and Profitably (HBR Article Collection) by: Frances X. Frei, James L. Heskett, Thomas O. Jones, Leonard A. Schlesinger, James P. Womack, Daniel T. Jones, W. Earl, Jr. Sasser, Gary W. Loveman October 25, 2008