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Books : Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and TransactionsIn association with Amazon.com List Price: $34.95 Amazon.com's Price: $23.07 You Save: $11.88 (34%)Prices subject to change. Availability: Usually ships in 24 hours
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Binding: HardcoverDewey Decimal Number: 658.562 EAN: 9780071418218 ISBN: 0071418210 Label: McGraw-Hill Manufacturer: McGraw-Hill Number Of Items: 1 Number Of Pages: 300 Publication Date: June 27, 2003 Publisher: McGraw-Hill Studio: McGraw-Hill Sales Rank: 7910 Related Items:
Editorial Review: Product Description: Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:
Average Rating:
 Rating:  - Very good book!For someone who is looking for how to improve the service quality, this is the right book! Rating:  - More exposition of author expertise than examples of applicationsLean Six Sigma for Service is a topic of increasing importance and economic and competitive factors require us all to make a difference rather than just doing more with less. That distinction is at the heart of Michael George's book and central to his idea of putting both Lean and Six Sigma practices together. This is a good introductory text for understanding both techniques and how they can work together. Lean Six Sigma for Service has been out since 2003 so this is not the first ... Read More Rating:  - Good but not greatGood book to understand how lean and six sigma can be used together, but their examples in service enviroment are not that powerful. Rating: - Very good bookI think this book contains a very informative overview of the application of six sigma methodolgies for service. Very good reading for any professional interested in Lean Six Sigma. I also strongly recommend Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste along side of it. Rating: - Good OverviewI found this book very well written and easy to understand. Although repetitive at times Mr. George did a good job of explaining both Lean and Six Sigma concepts along with some case studies. Like I said; A good overview without all the details. Browse for similar items by category:
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